Terms and Conditions
Stock / Delivery
Shootingstuff holds many products in stock - however, often we need to order direct from the manufacturer. Once we receive your order, we organise delivery as quickly as possible. Delays in international shipping, manufacturer out of stock etc. are out of our control. If you require your item urgently, please email us to check if it is in stock, or the estimated delivery time.
Special orders that have been manufacturer specifically to your measurements or are an unusal item not normally held in stock by Shooting Stuff which have imported at your request are non-refundable.
Custom Made Jackets - the customer is responsible for ensuring the measurements supplied are correct. In the event that measurements are not correct, we will endevor to have the jacket altered at the customers expense. Incorrectly manufactured jackets that do not conform to customers measurement sheet will be rectified at our expense.
All alterations or issues with custom clothing fit must be notified to us within 60 days of your clothing being delivered.
This does not waive your rights under the Consumers Guarantees Act.
While we endevor to keep all prices upto date, changes in international exchange rates, local prices or other factors may require us to contact you to confirm your order and price. Placing an order on our website does not constitute a contract to supply at the displayed price.
Firearms and Ammunition
Shootingstuff will only sell firearms, barrels, actions, ammunition or working parts to New Zealand customers only. Customers are required to provide a current firearms license, or original signed police mail order form - as required by New Zealand law. No exceptions.
Use of your information
Shootingstuff does not sell or rent your personal information to third parties.
We will only release account and other personal information if we believe release is appropriate to comply with law, facilitate court proceedings, enforce or apply our terms and conditions, or protect the rights, property, or safety of Shootingstuff Limited, our users, or others.
It is the policy of Shootingstuff to send our members emails throughout the purchasing process and other Newsletter emails they elect to receive. Further, it is our policy to immediately remove any member from any mailing list upon the members request.
Our sites registration form requires you to provide us contact information and may also require demographic information. Your contact information may be used to contact you when necessary
Credit Card Security
We work diligently to protect the security of your personal information, including credit card information. Your credit card details do not get processed or transmitted through or via Shootingstuff website, all transactions are processed through a secure payment service provider. Shootingstuff uses Paystation New Zealand to provide this service. Paystation hosts and manages the payment page. All transaction sessions are stored and processed in encrypted strings. Your credit card details are not held by Shootingstuff and cannot be accessed by Shootingstuff staff.
If you wish to have your registration removed from our directory for any reason, simply send us an email requesting to be removed.
Shooting Stuff Ltd warranty policy covers our products for 12 months from the purchase date. Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process.
Damage or faults occurring as a result of misuse, accident, or wear and tear is not covered by our warranty policy. If the product is still under warranty then the repair will be at our expense.
If your purchase arrives damaged, you must notify us within 5 days of reciept of the goods. If possible please inform the delivery company of damage as soon as possible. This enables us to claim against the carrier, and provide you with a replacement.
Shooting Stuffs Warranty Policy has 4 solutions to any claim made:
- Wherever possible we will endeavour to repair any fault and return it to you at no charge.
- Where repair is not possible or practical we will replace the product with the same or similar product.
- If a repair or replacement is not possible due to the product being unavailable we will exchange it for any of Shooting Stuffs products of the same value as your original purchase price.
- Where none of the above solutions is possible or practical then you have the option of receiving a full refund or store credit.
If for any reason you are not completely satisfied with your purchase upon receipt, please follow these procedures to ensure a prompt replacement, credit or refund.
We issue refunds if:
Refund is requested within 30 days of purchase
We do not issue refunds if:
You choose to change your mind
You decide not to use our product
You find our product does not suit your needs
All returns must be returned in saleable condition, with all packaging and accessories. All returns will be inspected before a refund is issued.
Shootingstuff reserves the right to charge a restocking fee. This is to cover our lost time and costs packaging, sending, invoicing, receiving and crediting you for the product.
Please contact us for a returns address.